Privacy Policy

Big Valley Properties ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bigvalleyproperties.com or contact us through any of our forms.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address.
• Property Preferences: Buying or selling intent, property type, price range, and location preferences.
• Communications: Messages you send us through contact forms or email.
• Usage Data: Browser type, IP address, pages visited, and time spent on our site (collected via analytics tools).

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide real estate services.
• Send appointment confirmations, updates, and reminders.
• Send marketing and promotional messages if you have opted in to receive them.
• Improve our website and services.
• Comply with applicable laws and regulations.

3. Text Messaging (SMS/MMS)

If you provide your phone number and consent to receive text messages, we may send you SMS or MMS messages including appointment confirmations, property updates, and — if separately consented — marketing messages.

• Message frequency may vary.
• Message & data rates may apply.
• Reply STOP at any time to opt out of text messages.
• Reply HELP for help or contact us at info@bvptrinity.com.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with website hosting, CRM, email delivery, and analytics — solely to perform services on our behalf.
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not share your personal information with third-party advertisers or unaffiliated marketing companies without your explicit consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Withdraw consent for text messaging by replying STOP.

To exercise any of these rights, contact us at info@bvptrinity.com.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

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